Rakuten
Reviews and Complaints

Cash back is a myth. This company has no intention of fulfilling the advertised benefit.

When a qualified purchase is made, the consumer gets message "Your cash backis in the works" and then nothing.

There is no cash back in your account, no pending notation and when you try to report it...the system kicks you out. Customer service phone number is a dead end.

Don't fall for it...Its a SCAM!

I have received checks from rakutén which have since expired. I need help to understand if these expired checks càn be replaced. Thank you.

Sarah Serero

I had three checks that I just deposited and they were stopped! And I would like to know why right now!

I do not go through all this trouble to use your app and Shop through it to get money back and not be able to cash it! This is absolutely unacceptable

Transaction number WB635232**** says amount zero it was one 7308 what happened? would like to find out why there is no payment anymore please let me know if there isnt.

I will return everything thank you. My phone number is 480-510-****.

please let me know what I can do on my end. Thanks.

I am a new Rakuten member of only a few weeks. I linked my card and attempted to order some items from TEMU through Rakuten on June 15.

It was my first use of the site , and I was very careful to follow directions in

order to receive the offered 18% cash back!

After receiving my purchase I received from Rakuten a message stating that my purchase and my welcome bonus were ineligible for cash back.

I do not understand, as I made the purchase in order to receive that offer.

Please explain! Thank you for your assistance

Respectfully,

Sharon Kluck

Sharonlynn505@***.com

There is no customer service. You should be able to speak to someone when there is a problem. I sent an email, but I still have not gotten a reply.

No customer service phone number. When I was shopping on buckle where they said I could get cash back it never happened. Provide customer service phone number

They did not answer the phone to even talk to me.Let alone help me don't they don't even want to talk to you at all. I reckon they don't want business. Is that good enough?Thank you ma

I have an account. I logged in several times and now it doesn't recognize my password.

You are useless. You take money for what? For nothing? You want me to write 100 symbols for a retarded problem that you cannot solve?

You suck. You suck. You suck. You suck.

You suck. You suck. I want my money back. You suck.

You suck. You suck.

I have been ordering from Temu through Rakuten for quite a while. In the past, Rakuten confirmed cash backs quickly but now, all my cash backs are "pending" and have been for months.

I have never returned anything but Rakuten doesn't seem to want to pay what they advertise. Now they are stating that I need to earn around $5 in order to get paid at the next payout date.

WHAT THE HECK IS THEIR PROBKEM???

Nobody to pick up my call nor respond to me. I have a very important question about my cashback.

I was logged in but not activated. I'm wondering if I will still get my cashback.

My cash back paycheck was sent to the wrong address. My old address was: 16 Fishermans Circle, Apt 6, Ormond Beach, FL 32174

I have a new address now.

It is: 5575 E. River Rd., Apt 1116, Tucson, AZ 85750

Never got the replacement check! You were supposed to send me a replacement check because I did not cash it in time!

answer call for information about missing check not received. senior citizen eighty plus years of age. Not good with computers, etc

Impossible trying to get member support. Frustrating there are so many ways earn monetary rewards that it may not be worth it.

Have technical issues that need to be addressed. FAQ doesnt support what I need.