Rakuten

For months I had to ask for missing cash from Macy two orders placed and missing cash from both first order 08/10/2024 #298500**** $486.15 second order # 299682**** Macys subtotal $486.15 please find my missing cash

Rakuten advised that they had a 15% cashback offer on Samsung mobile devices back in July and August when the new Galaxy Z Fold 6 was launched. I made two orders of the Z Fold 6 ($1619.99 on Jul.

18th and $719.99 on Jul. 23rd respectively) on Samsung's official website. However, I haven't received any cashback until today, 9/6/2024. Rakuten Customer Service emailed me a couple of times saying they had connected with Samsung and were waiting for Samsung's response or solution.

On 9/6/2024, I received another email from Rakuten's Customer Service, stating that Samsung could not verify the orders. Despite providing all the necessary information such as order numbers, order details, confirmation emails from Samsung, etc., Samsung could not identify the orders which are still listed on their official website. Eventually, Rakuten decided to offer me a '$50 promotional bonus', but it required another purchase to become eligible. If you do the math, 15% of $1619.99+$719.99 is $350, and now they want to pay only $50.

On top of that, I must make another purchase to get that $50. This is ridiculous and fraudulent.

I believe Rakuten made up that discount to lure people into purchasing these expensive devices. Who knows if they have some secret arrangement at play?

My big, fat check was not deposited into my PayPal account. Furthermore, it still has not been posted as of 11-15-2024.

I am a registered, faithful customer and am trying my hardest to get a hold of someone who will help me resolve this matter! I called support and was denied access to any assistance from the automated system, and there has been no response from the support team.

I ordered a ventilator on 29.10.2024 and paid for it directly. I had no news until yesterday when I started asking them about it.

Then, they sent me a webpage that falsely stated my order was already delivered.

When I asked for a refund, they requested a conversation that I didn't have, because they hadn't sent me anything. I'm content with the idea of not recovering my money from this poor company, but I intend to publicize them widely.

I was trying to pay for airline tickets and it took my money without confirmation. Now, I'm having trouble getting my money back.

Your company is quick in taking the money out, but not quick enough to return the funds. I had a great deal for insurance coverage and the total was $409.02. Now I'm not getting the offer or my money back since this is your company making mistakes.

I cannot pay for another ticket since you have taken over $769.62. There is no number to call for a refund!

I have been trying to contact Rakuten about my rewards for some time now. They have orders I placed with Petsmart and CVS for over two months now, but I cannot seem to move beyond the pending period.

I have sent them the receipts multiple times, but to no avail.

When I attempted to call them, I received a recording stating that they couldn't assist me. I'm uncertain about my next steps - they owe me over $30.

Ordered Owen ventilator, pay for it directly all amount. Result: ventilator are not delivered (on website showed delivered) , no money refunded, nobody even apologise about situation.

Probably I'm not enough good customer for them .

Before that order I buy electric scooters , personal computer for son , and lot of small orders . And then they f..k up with ventilator.

There was no answer at the call center! Cash back for 4 previous orders from Derm Store is missing.

No one answers the phone.

You cannot speak to a person. Orders have been saying pending for 6 months!

I'll tell you, I've never been so disappointed with a company. I'm not going to pay a dollar to talk to someone to fix an issue that should be easy to fix because they want to charge you $45.

I have tried calling the help center only to not get a live body and Ive tried to email the help center only to get a generic response back on my inquiry. Response is not helpful. I keep saying my purchase that I made is staying in processing its not going to pending and I cant figure out why I wanted someone to take a look at it, I am not sure how to get

I'm trying to Update phone number and email I'm unable to do this in the app because it wants to send a verification code to my old phone number and email. My reward is unavailable to me until they help me. It was paid on November 14 but I can't get it.

Rakuten is not registering my cash back and WORSE THEY ARE NOT GIVING ME MY FULL AMOUNT DUE EARNED CASH BACK

I made an inspired purchase at Macy's. It supposedly takes 7 days to get your cash back posted.

It is now 11 days, 7 emails with the original receipt, and everything else they requested, and still no cash back? This is a scam!

I just have questions about product shipping and if I have a return of a piece of furniture I have ordered from Burrow thru Rakuten what will it cost to ship back? How do I set up a return for Burrow?

What is the relationship between Burrow and Rakuten?

Who is responsible for what? Do I contact you or Burrow for product help?