Dary Aqy

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| map-marker East Hanover, New Jersey

Cash back customer

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Not receiving my cash back from Macy's. I usually get an email the same day I order for cash back that didn't happen this time so I thought I was not getting cash back. I just received the emails today for my cash back all is good thank's

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Leanetha P Kea

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Missing cash

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Rakuten - Missing cash
Rakuten - Missing cash - Image 2
Rakuten - Missing cash - Image 3
Rakuten - Missing cash - Image 4

For months I had to ask for missing cash from Macy two orders placed and missing cash from both first order 08/10/2024 #298500**** $486.15 second order # 299682**** Macys subtotal $486.15 please find my missing cash

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Loss:
$100
Pros:
  • Cash back on purchases
Cons:
  • Not getting the cashback as promised

Preferred solution: Missing Cash from my purchase

User's recommendation: Disappointed

Xiaowei C Fui

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Give me my cashback

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Rakuten - Give me my cashback
Rakuten - Give me my cashback - Image 2

Rakuten advised that they had a 15% cashback offer on Samsung mobile devices back in July and August when the new Galaxy Z Fold 6 was launched. I made two orders of the Z Fold 6 ($1619.99 on Jul.

18th and $719.99 on Jul. 23rd respectively) on Samsung's official website. However, I haven't received any cashback until today, 9/6/2024. Rakuten Customer Service emailed me a couple of times saying they had connected with Samsung and were waiting for Samsung's response or solution.

On 9/6/2024, I received another email from Rakuten's Customer Service, stating that Samsung could not verify the orders. Despite providing all the necessary information such as order numbers, order details, confirmation emails from Samsung, etc., Samsung could not identify the orders which are still listed on their official website. Eventually, Rakuten decided to offer me a '$50 promotional bonus', but it required another purchase to become eligible. If you do the math, 15% of $1619.99+$719.99 is $350, and now they want to pay only $50.

On top of that, I must make another purchase to get that $50. This is ridiculous and fraudulent.

I believe Rakuten made up that discount to lure people into purchasing these expensive devices. Who knows if they have some secret arrangement at play?

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Loss:
$350
Pros:
  • Do get some cashbacks like a couple of dollars
Cons:
  • Big check of cashback is no way to get
  • Customer service sucks and they did not pay me

Preferred solution: Provide the cashback as they promised. Don't lie about it!

User's recommendation: Don't buy it when it is too good to be true.

Rhonda H Aho

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My Big Fat Check was not deposited into my PayPal account

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Rakuten - My Big Fat Check was not deposited into my PayPal account

My big, fat check was not deposited into my PayPal account. Furthermore, it still has not been posted as of 11-15-2024.

I am a registered, faithful customer and am trying my hardest to get a hold of someone who will help me resolve this matter! I called support and was denied access to any assistance from the automated system, and there has been no response from the support team.

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Loss:
$124
Pros:
  • Easy to shop
Cons:
  • Poor customer service and no live support

Preferred solution: My Big Fat Check deposited into my PayPal account today

User's recommendation: Stay tuned to your account and be sure to hold accountability for the rewards

Ricardo S Rdt

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Don't care about customers.

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Rakuten - Don't care about customers.

I ordered a ventilator on 29.10.2024 and paid for it directly. I had no news until yesterday when I started asking them about it.

Then, they sent me a webpage that falsely stated my order was already delivered.

When I asked for a refund, they requested a conversation that I didn't have, because they hadn't sent me anything. I'm content with the idea of not recovering my money from this poor company, but I intend to publicize them widely.

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Loss:
$40

Preferred solution: Apology

User's recommendation: Lot of normal multifunctional web pages available, don't waste your time to unprofessional thief .

Resolved
Midori L

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Resolved: Missing cash back!

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Rakuten - Missing cash back!
Updated by user Sep 08, 2024

Company fixed the issue and I have been provided with apology.

Original review updated Aug 24, 2024
On Aug.9, I placed two orders on Dermstore.com and got the cashback after submitting "Missing cashback" on the Help tap.
On Aug.10, as the cashback rate was raised to 12% on the same website, I placed another order with the same amount of dollars ($345.64) as the previous one that I made on Aug. 9.

However, NO cashback went to my Rakuten account!! I submitted my receipt on Rakuten website for a few times to ask for the cashback, but nothing happened.
I contacted Rakuten customer service, but got no response. Then after several emails, I eventually got response from a representative, saying " we contacted Dermstore to verify your purchase, it will take about 15 days or maybe 45 days for the process." OMG, I probably have to wait for 45 days for the cashback!
I have already received the order and started using the products.

It's still uncertain if I can eventually get my cashback. It's annoying!
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Loss:
$41
Pros:
  • Savings

Preferred solution: Full refund

1 comment
Sufyan J Aqn

My amber is more than 18 years and my followers are more than 1000. My live is not opening

Carmen S Vsv

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Service so horrible.

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I was trying to pay for airline tickets and it took my money without confirmation. Now, I'm having trouble getting my money back.

Your company is quick in taking the money out, but not quick enough to return the funds. I had a great deal for insurance coverage and the total was $409.02. Now I'm not getting the offer or my money back since this is your company making mistakes.

I cannot pay for another ticket since you have taken over $769.62. There is no number to call for a refund!

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Loss:
$756
Pros:
  • Earn money
Cons:
  • Poor customer service and no live support

Preferred solution: Price reduction

User's recommendation: Refund them back it’s not your to keep!!!!

Ayn C

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Issue with rewards account

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I have been trying to contact Rakuten about my rewards for some time now. They have orders I placed with Petsmart and CVS for over two months now, but I cannot seem to move beyond the pending period.

I have sent them the receipts multiple times, but to no avail.

When I attempted to call them, I received a recording stating that they couldn't assist me. I'm uncertain about my next steps - they owe me over $30.

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Loss:
$30
Pros:
  • Are typically very nice to deal with
Cons:
  • Rewards take too long over 3 months

Preferred solution: Full refund

User's recommendation: a good company -it may be the stores problem but stay on top of them.

Ricardo S Rdt

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Verified Reviewer

Don't care about customers, just take money and then you are on your own with companies who selling things and delivery companies who make deliveries.....

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Ordered Owen ventilator, pay for it directly all amount. Result: ventilator are not delivered (on website showed delivered) , no money refunded, nobody even apologise about situation.

Probably I'm not enough good customer for them .

Before that order I buy electric scooters , personal computer for son , and lot of small orders . And then they f..k up with ventilator.

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Loss:
$40

Preferred solution: Full refund

User's recommendation: Rakuten , never more .....

Dana E Vuc

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Missing cash back

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There was no answer at the call center! Cash back for 4 previous orders from Derm Store is missing.

No one answers the phone.

You cannot speak to a person. Orders have been saying pending for 6 months!

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Loss:
$15
Pros:
  • Great when it works

Preferred solution: Full refund

User's recommendation: Don’t use it’s a scam

patricia l Jeb

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Verified Reviewer

Poor customer service

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I'll tell you, I've never been so disappointed with a company. I'm not going to pay a dollar to talk to someone to fix an issue that should be easy to fix because they want to charge you $45.

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Loss:
$112
Pros:
  • You know i have recommended rakuten to several people because i really enjoyed it never had an issue with it until now
Cons:
  • Customer service is atrocious

Preferred solution: I would like to get my big fat check from Rakuten and them to put my Samsung phone that I bought on there that was $1,200 or so and my 12% of the price that I purchased it I'd like it to be fixed that's what I'd like

User's recommendation: No I would not recommend it and I've recommended it to quite a few

Hatsuko Xeo
map-marker Knoxville, Tennessee

I can’t get anybody either via the Rakuten phone number or via the help center to answer my question

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I have tried calling the help center only to not get a live body and Ive tried to email the help center only to get a generic response back on my inquiry. Response is not helpful. I keep saying my purchase that I made is staying in processing its not going to pending and I cant figure out why I wanted someone to take a look at it, I am not sure how to get

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Joycelynn Yyy

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Verified Reviewer
| map-marker Charleston, West Virginia

Poor customer service

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I'm trying to Update phone number and email I'm unable to do this in the app because it wants to send a verification code to my old phone number and email. My reward is unavailable to me until they help me. It was paid on November 14 but I can't get it.

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User's recommendation: Don't bother with this app half your rewards don't get verified.

Lisa M Hiy

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Verified Reviewer
| map-marker Bristol, Connecticut

Unable to get into account for MONTHS AND THEY ARE CHEATING ME OUT OF MY REFUNDS

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Rakuten is not registering my cash back and WORSE THEY ARE NOT GIVING ME MY FULL AMOUNT DUE EARNED CASH BACK

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Malinda R Uuo

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Verified Reviewer

Wheres my cash back????

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Rakuten - Wheres my cash back????

I made an inspired purchase at Macy's. It supposedly takes 7 days to get your cash back posted.

It is now 11 days, 7 emails with the original receipt, and everything else they requested, and still no cash back? This is a scam!

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Pros:
  • Cash back on purchases
Cons:
  • Not getting the cashback as promised

Preferred solution: Apology

User's recommendation: Don't bother with Rakuten

Deontray Whd
map-marker Sunnyvale, California

Find out about product shipping and returns with Burrow

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I just have questions about product shipping and if I have a return of a piece of furniture I have ordered from Burrow thru Rakuten what will it cost to ship back? How do I set up a return for Burrow?

What is the relationship between Burrow and Rakuten?

Who is responsible for what? Do I contact you or Burrow for product help?

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About

Related Companies

Rakuten Group, Kobo, Ebates, Rakuten VIKI, Rakuten Card

Summary

Rakuten.com is an ecommerce marketplace. The company was founded by Scott Blum in September 1997. Its headquarters is based in Aliso Viejo, California, United States. Rakuten.com is a subsidiary of Rakuten, Inc. The company offers the following products: computers, electronics, fashion, video games, and pet supplies. It has Rakuten Super Points program. There is an affiliate program with commission for every sale. Rakuten.com ships their products worldwide. Free delivery option is possible. The company accepts returns within 14 calendar days of the invoice date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.

Rakuten reviews and complaints

Rakuten is ranked 99 out of 396 in Gift Cards, Rewards and Cashbacks category

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