Roxy Cvx

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Verified Reviewer
| map-marker Chestnut Hill, Massachusetts

Missing cash

Im a pissed consumer because I am trying to speak to a live person but keep getting g voice messages. What is wrong with this company.

Im searching for missing g cash that I should have had months ago. I opened a sofi account in June when the promotion was 125 cash back when opening an account. I have yet to receive this check. Please look into this.

And call me since I am not given the number to call you .

Its ridiculous that no one answers the phone. My number is 617-470-****

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Xiaowei C Fui

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Verified Buyer
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Give me my cashback

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Rakuten - Give me my cashback
Rakuten - Give me my cashback - Image 2

Rakuten advised that they had a 15% cashback offer on Samsung mobile devices back in July and August when the new Galaxy Z Fold 6 was launched. I made two orders of the Z Fold 6 ($1619.99 on Jul.

18th and $719.99 on Jul. 23rd respectively) on Samsung's official website. However, I haven't received any cashback until today, 9/6/2024. Rakuten Customer Service emailed me a couple of times saying they had connected with Samsung and were waiting for Samsung's response or solution.

On 9/6/2024, I received another email from Rakuten's Customer Service, stating that Samsung could not verify the orders. Despite providing all the necessary information such as order numbers, order details, confirmation emails from Samsung, etc., Samsung could not identify the orders which are still listed on their official website. Eventually, Rakuten decided to offer me a '$50 promotional bonus', but it required another purchase to become eligible. If you do the math, 15% of $1619.99+$719.99 is $350, and now they want to pay only $50.

On top of that, I must make another purchase to get that $50. This is ridiculous and fraudulent.

I believe Rakuten made up that discount to lure people into purchasing these expensive devices. Who knows if they have some secret arrangement at play?

View full review
Loss:
$350
Pros:
  • Do get some cashbacks like a couple of dollars
Cons:
  • Customer service sucks and they did not pay me
  • Big check of cashback is no way to get

Preferred solution: Provide the cashback as they promised. Don't lie about it!

User's recommendation: Don't buy it when it is too good to be true.

Resolved
Midori L

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Resolved: Missing cash back!

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Rakuten - Missing cash back!
Updated by user Sep 08, 2024

Company fixed the issue and I have been provided with apology.

Original review Aug 24, 2024
On Aug.9, I placed two orders on Dermstore.com and got the cashback after submitting "Missing cashback" on the Help tap.
On Aug.10, as the cashback rate was raised to 12% on the same website, I placed another order with the same amount of dollars ($345.64) as the previous one that I made on Aug. 9.

However, NO cashback went to my Rakuten account!! I submitted my receipt on Rakuten website for a few times to ask for the cashback, but nothing happened.
I contacted Rakuten customer service, but got no response. Then after several emails, I eventually got response from a representative, saying " we contacted Dermstore to verify your purchase, it will take about 15 days or maybe 45 days for the process." OMG, I probably have to wait for 45 days for the cashback!
I have already received the order and started using the products.

It's still uncertain if I can eventually get my cashback. It's annoying!
View full review
Loss:
$41
Pros:
  • Savings

Preferred solution: Full refund

1 comment
Sufyan J Aqn

My amber is more than 18 years and my followers are more than 1000. My live is not opening

Carmen S Vsv

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Verified Reviewer

Service so horrible.

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I was trying to pay for airline tickets and it took my money without confirmation. Now, I'm having trouble getting my money back.

Your company is quick in taking the money out, but not quick enough to return the funds. I had a great deal for insurance coverage and the total was $409.02. Now I'm not getting the offer or my money back since this is your company making mistakes.

I cannot pay for another ticket since you have taken over $769.62. There is no number to call for a refund!

View full review
Loss:
$756
Pros:
  • Earn money
Cons:
  • Poor customer service and no live support

Preferred solution: Price reduction

User's recommendation: Refund them back it’s not your to keep!!!!

Malinda R Uuo

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Verified Buyer
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Verified Reviewer

Wheres my cash back????

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Rakuten - Wheres my cash back????

I made an inspired purchase at Macy's. It supposedly takes 7 days to get your cash back posted.

It is now 11 days, 7 emails with the original receipt, and everything else they requested, and still no cash back? This is a scam!

View full review
Pros:
  • Cash back on purchases
Cons:
  • Not getting the cashback as promised

Preferred solution: Apology

User's recommendation: Don't bother with Rakuten

Valeria R Fmo

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Verified Buyer
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Verified Reviewer
| map-marker New York, New York

Haven't got giftcard

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Rakuten - Haven't got giftcard

I haven't received my gift card and I've been waiting for about 2 days. They said it would arrive in minutes, but they have me waiting here for a gift card that was supposed to arrive 2 days ago.

It's a $259 gift card and it's not cheap; it cost me a lot of money to afford it.

They won't even pick up the phone. Thank you.

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User's recommendation: Don’t buy from here

Justin O Nzw

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Verified Reviewer

I am missing the cash back from a purchase. And whom I was speaking to in the chat, was trying to figure every way out of allowing my cash back to go into my account.

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Rakuten - I am missing the cash back from a purchase. And whom I was speaking to in the...

I purchased a brand new iPhone 15+ from Consumer Cellular with a $35 monthly plan on 8/6/24 for the amount of $87.06. This qualifies me for the $75 cashback.

I started my purchase on the website with Rakuten active.

The website was having issues, so we finished the purchase over the phone with Consumer Cellular. Because the company was having an issue and I had to purchase my product over their 1-800 number, I should not be excluded from the cashback offer.

View full review
Loss:
$75
Pros:
  • Cash back
  • Coupons
Cons:
  • Do not always get the cash back
  • Coupons some times are out dated

Preferred solution: Full refund

User's recommendation: Make sure customers understand that if they are making a phone purchase, it will become an issue.

Boubacar T Gyj

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Verified Buyer

My $125 cash back with shopping trip # 506681****

On 06/15/24, you sent me a link to shop for an Axos Bank rewards checking account for $125 cash back, and I followed through.

On Saturday, 06/15/24, at 2:13 PM, you emailed me about opening a rewards checking account with Axos Bank for $125 cash back. I then applied using the link in the email, and my account was approved.

Here is shopping trip #506681**** for $125 cash back.

Please find attached a copy of the email you sent to me and a copy of my welcome to Axos Bank.

I thank you very much for your kind assistance.

Boubacar Traore

Email: baius2002@***.com

Phone: 646512****

View full review

Preferred solution: My $125 cash back

Resolved
Connie N Xdj

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Verified Reviewer

Resolved: Never received my check for August

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Updated by user Sep 29, 2024

Company fixed the issue and I have been provided with apology. I complained that I had never received my August 15th payment.

Original review Aug 29, 2024

I used my email and password for Rakuten, but it kept telling me it's the wrong email or password. If it's the wrong password, then let me use a new password, but there were no options.

Every three months, on the 15th of the month, I would receive my Big Check. Today is August 29th and I still have not received my check.

I received a notice that my next check is coming on November 15th! Where is my August check?

View full review
Loss:
$19

Preferred solution: Full refund

User's recommendation: If I don’t receive my check, then I’m no longer going to use Rakuten anymore !

tai b Bfi

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Verified Reviewer

Lies lies

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Rakuten - Lies lies
Rakuten - Lies lies - Image 2

I keep purchasing from your website and keep getting amazing emails about my cash back, but this is ridiculous because all I'm getting is promises and emails, but no cash back, and no fat check like you're promising customers. I really wonder if the participating businesses know that you promise their customers checks and cash back, but it never comes. So please, if you don't deliver on your promises, just let me know so I can notify the businesses and the poor customers who believe your nonsense and lies.

View full review

Preferred solution: Full refund

User's recommendation: don't trust Rakuten

Kimberly S Hss

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Verified Reviewer
| map-marker North Bergen, New Jersey

My Rakuten app is not responding and I can't get my cashback amount

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Original review Sep 18, 2024

I wasn't able to speak with live Rep from Rakuten? Is there another phone number for Rakuten or former services called ebates?

My cashback balance wasn't sent to my correct email or through paypal where it should'vebeen directed. Because of this mishap through Rakuten email accounts recognitionI can not get my money.

I need this rectified immediately so I can retrieve my big fat check dollars. I am also having trouble logging into Rakuten because of the displaced email address listed on their app, akyslcum48@***.com please fix this issue

View full review
Loss:
$18

Preferred solution: Full refund

Kimberly S Gxl

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Verified Reviewer

Cashback balance

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I am happy to say this this matter has been resolved concerning my 8/13/2024 cashback funds. Only other issue is with me logging into my Rakuten account using my accurate email address. Hopefully this will be taken care soon.

View full review
Pros:
  • Prompt action taken by rakuten representatives concerning this particular matter

Preferred solution: I want to correct information about my cashbank amount. I checked to see if $17.67 was funded to my PayPal by Rakuten, yes, everything went through, I did received accurate amount on 8/13/2024 Thanks

Kimberly S Hss

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Verified Reviewer

My email address

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I am having problems by using the services from rakuten because of my correct email address: akyslcum48@***.com. Rakuten's app will not let me log in with this email.

I have not received my 8/13/2024 through paypal because of it. Can someone rectify this situation immediately Please?

View full review
Loss:
$18

Preferred solution: Full refund

Resolved
Vardit C

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Verified Reviewer
| map-marker Livingston, New Jersey

Resolved: Communication and customer service

Updated by user Sep 15, 2024

Company fixed the issue and I have been provided with apology. My concern was resolved in a natural way when I received my order

Original review Sep 08, 2024

It has been near impossible to receive an immediate and active representation on line.

Also - the request to Elaborate this review is also uncommon.

View full review

User's recommendation: Don’t have any

Shaylene Wgf

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Verified Reviewer
| map-marker Phoenix, Arizona

Account access

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New email and new number, long time since I accessed account, tried to reset password but says there is a problem. Doesn't give a response on how to resolve.

The number given here is an electronic voice and advises they no longer provide assistance over the phone. I don't like resolving issues via chat or email.

I want to speak to a live agent, from Rakuten. How do I know I'm really speaking to somepne at Rakuten via chat, email and yes even by phone???!!!

View full review

User's recommendation: Can we try and get a number to Rakuten ONLY please

Darlene F Dgm

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Verified Reviewer

Cancel order

I placed an order and sent it to the wrong address. I would like to cancel it and redo the order.

I enjoy shopping at Rakuten, have shopped there in the past, and continue to enjoy the cash back. I would like this issue taken care of as soon as possible, as I sent it to an address where my daughter was in college and not to her current address. Please help me with this matter.

I've already called Klarna. They know that I am requesting a cancellation of this order so that I can place it again.

View full review
Loss:
$51
Pros:
  • Shopping with a great discount
Cons:
  • Hard to get a hold of customer

Preferred solution: Cancel my order

About

Related Companies

Rakuten Group, Kobo, Ebates, Rakuten VIKI, Rakuten Card

Summary

Rakuten.com is an ecommerce marketplace. The company was founded by Scott Blum in September 1997. Its headquarters is based in Aliso Viejo, California, United States. Rakuten.com is a subsidiary of Rakuten, Inc. The company offers the following products: computers, electronics, fashion, video games, and pet supplies. It has Rakuten Super Points program. There is an affiliate program with commission for every sale. Rakuten.com ships their products worldwide. Free delivery option is possible. The company accepts returns within 14 calendar days of the invoice date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.

Rakuten reviews and complaints

Rakuten is ranked 96 out of 405 in Gift Cards, Rewards and Cashbacks category

Area Served

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