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Contact Rakuten Customer Service

Rakuten Phone Numbers and Emails

Technical Support:

  • (415) 908-2200
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Rakuten Emails:

Legal
Privacy Inquiries, Privacy Inquiries
Media
Advertising Inquiries, PR Inquiries
memberservices@rakuten.com
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Rakuten Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Rakuten Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email

  • The best phone number to call Rakuten is 4159082200. 21% of customers managed to speak with a real person.

  • The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Rakuten may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.

View full overview ›

How to Contact Rakuten Customer Service?

Most Popular Number:

(415) 908-2200
Total calls: 1 689 Issues resolved: 14 Last call: Jan 12, 2026

The Rakuten customer service phone number is 1-415-908-2200. You can call this helpline if you have questions about your account, missing cashback, or need help with the services provided by the company. You can also use this phone line for technical support issues.

The Rakuten email address for customer service inquiries is memberservices@rakuten.com. You can send your questions regarding missing cashback or your account to the customer care team, and they will provide information and find ways to solve the problem. You can also use this Rakuten contact to share your ideas and suggestions with the Help Center agents. The Privacy Policy inquiries can be sent to rusa-privacy@rakuten.com.

The Rakuten address you can use to mail the corporate office is Rakuten Rewards, Attn: Rakuten Rewards Legal, 800 Concar Drive, Suite 175, San Mateo, CA 94402, United States. You can send official correspondence and documentation to the company headquarters. You can also address your questions, concerns, complaints, and compliments to the Customer Service Department at this Rakuten office. The support representative will get in touch with you after they study your request. The Privacy Policy and Data Protection questions can also be sent to this address.

You can also mail your correspondence to Rakuten Rewards, ShopStyle, 160 Spear St, 19th Floor, San Francisco, California 94105, United States.

You can visit the Rakuten website whenever you need to reach customer service. Click the Help icon in the top right corner of the homepage. Alternatively, scroll the main page to the About section and select the Help option. Click the Contact Us link on the left and find the topic that best corresponds to your inquiry. You can choose the Something Else option if you don't see the title describing your issue. Sign into your account on the Rakuten official site to make the process faster. Complete the form with the inquiry details, and the customer care team will respond to your request as soon as they investigate the issue.

You can visit the rakuten.com login page by clicking the Sign In button in the top right corner of the website's homepage. You will need to enter your email and password to access My Account. You can also select the preferred way of logging in to www.rakuten.com from the list of such options as Continue with Google, Continue with Facebook, or Continue with Apple. If you are a new member, click the Join Now button to provide the required information to register your profile. If you have difficulties logging in, contact the Rakuten customer service or click the Forgot Password link and follow the prompts to restore access.

PissedConsumer Club

Contact Information

Rakuten Website:

Rakuten Help Center:

Corporate Office Address:

Ebates Performance Marketing, Inc. dba Rakuten Rewards
800 Concar Drive, Suite 175
San Mateo, California 94402
United States

Other Info (opening hours):

Other Location:

Rakuten Rewards, ShopStyle

160 Spear St, 19th Floor,

San Francisco,

California 94105, US

More contact details

Rakuten Customer Service Reviews

1.5 / 5
Poor
See all 756 reviews
Breylin Exh
No customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Impossible to get in touch with anyone. I made a mistake entering my email address when creating my account. Because of this, I am unable to make any changes to my account (because I would have to verify changes through my email) or redeem my cash back rewards.

Nephi Hay
Free 49er Sweatshirt if you purchase 75.00 or more.
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

There is no number provided for customer service to inquire. I spent 159.00 on a 49er jersey and tried to get the free 49er promo sweatshirt and never got the email to place my size. I contacted Fanatics as they were tied into the promo who told me to contact Rakuten to no avail.

Cherie W Lka
Disappointed
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I was disappointed that no one from the company contacted. I guess Rakuten doesn't care about their customers it's business as usual for the company it's a machine.

It's bad customer service when you do not care about the people who keep your business going.

I sent my itinerary like Rakuten requested with no reply. I give Rakuten a zero rating.

Trevaughn Dkv
Shopper
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

There is no customer service. You should be able to speak to someone when there is a problem. I sent an email, but I still have not gotten a reply.

How Good is Rakuten's Customer Service?

Suzan Tro
Suzan Tro
Feels Disappointed | Jun 23, 2025

There is none for all practical purposes. Very frustrating.

Read full quote
Dusti Ffv
Dusti Ffv
Feels Disappointed | May 14, 2025

Unhappy

Read full quote
Apollonia Bac
Apollonia Bac
Feels Satisfied | Apr 07, 2025

Very good

Read full quote
Barbara K Xxk
Barbara K Xxk
Feels Disappointed | Mar 29, 2025

Numerous emails about missing check. No response

Read full quote
Darlene A Plv
Darlene A Plv
Feels Disappointed | Feb 22, 2025

I was disappointed that I never got to speak directly with anyone. My issue was handled directly via chat. I never got an answer as to why my rebate was removed from my account at all. It was only because I contacted Rakuten that my issue was resolved and my rebate was Placed on my account again hopefully, I will receive a check.

Read full quote
Darcie Cln
Darcie Cln
Feels Disappointed | Jan 13, 2025

World customer service to resolve problems I have not received my 1sr check and there is no way you can get in contact with a representative

Read full quote

Summary of Rakuten Customer Service Calls

4.6K TOTAL
CALLS
00:56 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rakuten?

Account Question:

  • “Can’t get into my account”
  • “Missing rewards points after a purchase”
  • “Rewards”

Request for Information Question:

  • “Update account”
  • “Need to update email”
  • “I thought I placed an order but I don’t see anywhere confirmation of that order”

Product/ Service Question:

  • “I can't access when I go to add Rakitin to Temu or chewy. It says the file can't be found.”
  • “Understand problem with my account”
  • “My rakuten check expired. I need a new check. It was for 5.20.”

Payments and Charges Question:

  • “Never get paid”
  • “Missing payment”
  • “I have placed an order via rakuten for which the amount got deducted but no order details i received from rakuten or retailer.”

Shipping and Delivery Question:

  • “I did not receive my $50 dollars refer money either have my wife receive her $50 for referring me. I also made a purchase of $132.”
  • “Missing order”
  • “Promotional Sweatshirt not received”

Return/ Replace Question:

  • “7704 pts were returned to my acct on 8/7 and I was told to contact you to get paid. This is Tracie Turner”
  • “Change email”
  • “Email change”

Cards Question:

  • “I was supposed to receive $220.29 on a gift card for Amazon for my bonus instead of a check . They no longer accept Rakuten.”
  • “Target gift card reward error”
  • “Linking card did not show cash back for purchases”

Activation/ Cancellation Question:

  • “Cancelled big fat checks”
  • “Trying all day to canceling by accident”
  • “Viber is not able to activate”

Refund Question:

  • “Refund check”
  • “It’s my refund for reference Linda Lanham it’s telling me I am a new customer but I am not”
  • “Money back”

Website/ Application Question:

  • “Wanted to make sure I placed an order through your website”
  • “Keurig app not working”
  • “App won't load on TV .”

Staff Question:

  • “Custom service”
  • “Inquiring about your service”
  • “Customer service”

Employment Question:

  • “I recently had someone offer me a part time job on a Rakuten workbench platform and I asking if this company offers a job the this or is it a scam”
  • “Employment inquiry verification”
  • “I sent my cash back paycheck at the wrong address. I have moved.”

Other Question:

  • “Missing a check”
  • “Missing check”
  • “Lost my phone”

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