Contact Rakuten Customer Service
Rakuten Phone Numbers and Emails
Technical Support:
-
(415) 908-2200
Rakuten Emails:
How to Contact Rakuten Customer Service?
Most Popular Number:
| Total calls: 1 094 | Issues resolved: 6 | Last call: Jan 25, 2025 |
Rakuten Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Rakuten Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Rakuten is 4159082200. 21% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Thursday and Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Rakuten may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Rakuten Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Rakuten is 4159082200. 21% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Thursday and Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Rakuten may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Rakuten mainly because of account, request for information and product/ service.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Rakuten is memberservices@rakuten.com. 50% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Rakuten Website:
Rakuten Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
Rakuten Rewards, ShopStyle
160 Spear St, 19th Floor,
San Francisco,
California 94105, US
Rakuten Customer Service Reviews
Your company never finishes my orders. You leave them pending so they don't have to pay.
I written so many times & issue is never resolved! Why?
I put an order thru Rakuten for Ruggables
I never received any confirmation from Rakuten but my American Express had pending amt of $780.79 . I was concerned i had a duplicate order , so i tried texting and calling Rakuten ...
i was anxious my order was duplicated twice, so i was trying to get in contact with someone! Your customer service is awful !!! So i contacted Ruggables to see if an order of mine went thru ... i was contacted by email from Ruggables that my payment was oending from AmericannExpress because of an incorrect zip code ...
so they suggested i cancel the order and start over which i did thru ruggables!
Your automated system is terrible . I needed to speak with someone not an automated robot!
Very disappointed with your service.
Not able to speak with a live representative. I prefer talking to a person rather than an automated agent.
Rakuten, has the wrong email address on PayPal account. You can't fix it.
Also, when I go to PayPal though Rakuten it is my PayPal account?? So I never received the money??
How Good is Rakuten's Customer Service?
Summary of Rakuten Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Rakuten?
Account Question:
- “Account”
- “Forgot to do nike order through rakuten”
- “The above email was hacked. I cannot access it.”
Request for Information Question:
- “I need help with my account”
- “Need help with connecting my accounts”
- “Redemption related issue”
Product/ Service Question:
- “Unable to access funds”
- “After two purchases I have no pending orders, never got my items and would like my money back”
- “Damaged check for cashback”
Payments and Charges Question:
- “You stop payment on a $56.94 check you need to make it right or we’re not gonna do business and I’m gonna call the Better Business Bureau. The ball is in your court.”
- “To dispute transactions”
- “Stolen payment”
Shipping and Delivery Question:
- “Have not received my refer a friend bonus for $40 from November 28, 2024, customer service has not resolved this issue”
- “I ordered a refrigerator from Lowe's through Rakuten and it's not coming up in Rakuten”
- “Never received big fat check”
Return/ Replace Question:
- “Incorrect email for verification code”
- “I want to change my email address and my mailing address”
- “Unable to correct purchases”
Cards Question:
- “Reissue SIM card is not working there no network”
- “I lost my SIM card”
- “Want to change card number to protect privacy”
Activation/ Cancellation Question:
- “Order was placed and then said was canceled”
- “Cancel order”
- “Want to cancel pocket wifi”
Refund Question:
- “I had something that was pending my money back and when I sent an email, they said they would look into it since it had been a month and then a couple of days later it became ineligible. I know the item was eligible and I emailed again and got the sa”
- “Refund problem”
- “Not getting money back on a Disney purchase”
Website/ Application Question:
- “App and the online version of Rakuten will function. I can see my account information, but none of the offers will load.”
- “Trouble ordering on website”
- “Having trouble with an order I placed I believe that I submitted it twice. I was not generated an order number. I have tried to type, and the site keeps saying retry.”
Staff Question:
- “Mobile service bill”
- “NEED CUSTOMER SERVICE HELP”
- “Customer service”
Other Question:
- “Still pending”
- “Case # 47968998”
- “Rakuten training class”
Compare Rakuten Customer Service To
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