Contact Rakuten Customer Service
Rakuten Phone Numbers and Emails
Technical Support:
-
(415) 908-2200
Rakuten Emails:
Rakuten Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Rakuten Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Rakuten is 4159082200. 24% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Tuesday and Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Rakuten may ask you for the following information to identify you as a customer: order id, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Rakuten Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Rakuten is 4159082200. 24% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Tuesday and Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Rakuten may ask you for the following information to identify you as a customer: order id, first and last name or email.
People call Rakuten mainly because of account, request for information, shipping and delivery.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Rakuten is memberservices@rakuten.com. 53% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Rakuten Website:
Rakuten Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
Rakuten Rewards, ShopStyle
160 Spear St, 19th Floor,
San Francisco,
California 94105, US
Rakuten Customer Service Reviews
Rakuten used to be good until recently. Always issues with larger cash back amount purchases. No response to missing cash back tickets, zero customer service!
No way to contact them. To create a support ticket, it requires email account.
When I entered my email, it asked me to contact members support. Very frustrating
Not a very good experience it is sad that the company doesnt offer customer support but what you expect from a company that offers customer dreams and doesnt deliver
How Good is Rakuten's Customer Service?
bro where the *** is my gift card at i’ve been waiting long enough
Because way they do not there money so don't care
I do not like new format, and I can't even talk to someone to talk to, I finally got touched with chats, and they wants me to pay??? I just don't understand stand you people policies. I entered pin number, but still not working. I'm not going to have your service any longer.
Poor! Lost Rakuten dollars when I changed email address and did not get to speak with a Rakuten agent to have them returned.
I just basically uninstalled the app because every time I log on it keeps saying error
They didn't care. Apparently the hey won't refund All the money. don't ever ask them for help. If I could find a different free site to read my Kobo book purchases I would get rid of the site
Summary of Rakuten Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Rakuten?
Account Question:
- “Cannot log in even tried changing my password a few times”
- “Forgot password”
- “Password”
Request for Information Question:
- “Question about my account”
- “Child support of employee”
- “Confirm NOT subscribed.”
Shipping and Delivery Question:
- “Didn't receive cash back”
- “Pissed costumer wants delivery”
- “Haven't got giftcard”
Payments and Charges Question:
- “Stop payment on check”
- “I didn't use a coupon for first or second purchase”
- “Charge back”
Return/ Replace Question:
- “My big fat check was returned to the bank where i cashed it.”
- “I cannot change my mailing address”
- “Returned check”
Product/ Service Question:
- “Rakuten Trade Speedmart trading system unable to operate efficiently. Please rectify the issues frequently happened as soon as possible.”
- “I just want to disconnect lines”
- “My Amazon voucher code not working”
Cards Question:
- “Want to change card number to protect privacy”
- “Linking my card to earn American Express points.”
- “Invalid gift card”
Activation/ Cancellation Question:
- “Cancel order”
- “Want to cancel pocket wifi”
- “Cancel rakuten”
Refund Question:
- “Refund my money”
- “I can't refund my money”
- “Nrefund”
Staff Question:
- “Mobile service bill”
- “NEED CUSTOMER SERVICE HELP”
- “Customer service”
Website/ Application Question:
- “Problem with website”
- “App problems”
- “Trouble ordering on website”
Other Question:
- “Cannot complete Petsmart purchase”
- “Cash back issues”
- “Missing cash”
Compare Rakuten To
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