Rakuten
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Rakuten Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rakuten has 1.8 star rating based on 261 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Rakuten to a friend or colleague.
- Rating Distribution
Pros: Cash back, Variety of retailers with cashback offers, Bonus money for shopping online.
Cons: Poor customer service, Horrible customer service, Impossible to get a hold of.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rakuten has 1.8 star rating based on 261 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Rakuten to a friend or colleague.
- Rating Distribution
Pros: Cash back, Variety of retailers with cashback offers, Bonus money for shopping online.
Cons: Poor customer service, Horrible customer service, Impossible to get a hold of.50% of users think that Rakuten should improve its Payment and refund flow.
43% of users say that they won't use Rakuten in the future for similar services or products.Recent recommendations regarding this business are as follows: "I referral Virgil Jackson", "Check on your rebates.", "Not at all", "Bad customer service", "My opinion is on hold whilst I await an answer.".
Most users ask Rakuten for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Rakuten Reviews
"Report purchases"
I have a list of purchases from November 2023 up to today that I did not get my 12 percent back on please contact me Michelle Dias 203832**** mdiasrtt@***.com...
"NEVER received what I bought"
I bought a gift card and order number was labeled as NA pretty sure Ill need to dispute and investigate through my bank! User's recommendation: Absolutely...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
NEVER received what I bought
- No pros
- Never get the money
Preferred solution: Full refund
User's recommendation: Absolutely not!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unresponsive customer service
- Good payout on selective merchants
- Missing trips and zero customer service
- Incorrect points awarded
Preferred solution: Full refund
User's recommendation: Use other shopping portal
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
De Soto, Missouri
Resolved: No response from customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stuarts Draft, Virginia
Resolved: Rakuten has not credited my account for a purchase from 1/22. Customer service does not respond
Company fixed the issue and I have been provided with apology. Wrote to Rakuten via Facebook. They issued my cashback
User's recommendation: Raktuen is a great company, when it works. Have been a member for years, but recently it's not working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Double charge one movie
- K movie
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing cash back from 11/23/2023
- When you get your cash back its great otherwise a nightmare
- Really horrible customer service
Preferred solution: Full refund
User's recommendation: Take screen shots of your big purchases and be prepared to spend a lot of time fighting to get your cash back!
Lexington, South Carolina
I did not receive my big fat check
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cash back issue
- Good percentage offer
- When time for the big fat cash you d not get all of it at once
Preferred solution: My full Big fat Check
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need help
- Discounts
- Terrible customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: *** customer service. Didn’t get paid for using app!
- Customer service sucks and they did not pay me
Preferred solution: My Rakuten money deposited into my PayPal account!
User's recommendation: Don’t use this *** App!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to receive cash back from stores
Preferred solution: The cash back and a person to talk to if and when I have this problem again. You, they can do the math on how much money I lost/ I am do.
User's recommendation: Run
Resolved: I never spoke with anyone … the message referred me to your website and I did a chat and that was useless
Company fixed the issue and I have been provided with apology. I received the credit due for the purchase I made
- Great cashback offers
- Can not seem to get help when you needed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Referal money
Preferred solution: Full refund
User's recommendation: I referral Virgil Jackson
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: They deactivated my account
Preferred solution: Full refund
User's recommendation: stop using this ***
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rakuten has yet to give me my cash back from November 2023
- Never receive cash back
- Never answer phone
- Never answer emails
Preferred solution: Full refund
User's recommendation: Don’t use them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Made through rakuten but got nothing
- Savings
- Time it takes
Preferred solution: the 6% that i was suppose to receive
User's recommendation: please answer no one like virtual
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